If I place my order today, when should I expect my delivery?
The speed of the delivery depends on when the order is shipped and the destination to where it is shipped. BOLOC processes most orders within 24-48 business hours of confirmation of order. Depending on where the order is shipped, whether it is a major centre or an outlying area, the Courier company can take 2-4 working days to deliver the order after it has been collected from BOLOC.
How much does shipping cost / what is the cost to ship my order?
Shipping costs are based on a variety of factors including product weight and the destination of the package.
Shipping is Free for orders in the Durbanville Area
Shipping to main center Cape Town is R90
Shipping to main centre South Africa (Joburg, Pretoria, Port Elizabeth, George, Durban, East London, Nelspruit, Bloemfontein, Witbank, West Rand, Welkom, Polokwane, Swellendam, Mooreesburg, Klerksdorp, Kimberley and Harrismith) is R135
Shipping to outlying/regional areas is R195
Why is shipping more expensive than the items I am purchasing?
Shipping costs from all Courier companies rely heavily on three factors:
Can you ship to a PO BOX address?
At the moment, the Courier company requires a physical address to make a delivery. No deliveries will be made to a PO Box address.
Can BOLOC ship to locations outside South Africa?
International orders are not currently set up on the site for a number of reasons, mainly the logistics involved in shipping outside SA, but if you are outside the borders of South Africa, send us an email to firstname.lastname@example.org and we will gladly try to help you out.
Why does the shipped package weigh more than the items I purchased?
To ensure that your order arrives in great condition, we take the utmost care to package the products securely with air pillows, packing peanuts, and/or packing paper. Therefore, any packaging material and inserts added into the box may make the package heavier.
Is my order available for customer pick-up?
Picking up your order is an option available for everyone. The address is located at 2C Disa Street, Durbanville. If you would like to pick up your order and save on shipping costs, please contact customer service at email@example.com to make pick up arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order). Customer pick-up is available during standard business hours Monday-Friday 9:00am-5:00pm. Arrangements can be made over weekends should you not be able to pick up during the week.